Privacy Policy

Rocky’s Junk Removal (“Rocky’s,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request an estimate, communicate with us, or use our services.

1. Information We Collect

We may collect information you voluntarily provide to us, including:

• Name
• Phone number
• Email address
• Property address
• Billing or payment information
• Information about the items or materials you want removed
• Photos or videos you provide for estimating purposes
• Information submitted through website forms
• Communications between you and Rocky’s

We may also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.

2. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and estimate requests
• Schedule and provide junk removal, cleanout, demolition, and related services
• Communicate with you about your appointment or service
• Send estimates, invoices, receipts, and other service-related information
• Process payments
• Respond to questions or customer service requests
• Improve our website, services, and customer experience
• Send promotional or marketing communications when permitted by law
• Prevent fraud, abuse, or unauthorized activity
• Comply with applicable laws and legal obligations

3. Text Messages and Phone Communications

By providing your phone number and communicating with Rocky’s, you may receive calls or text messages related to your inquiry, estimate, appointment, service, payment, or other customer-service matters.

Where applicable, we may also send promotional or marketing text messages with your consent.

Message and data rates may apply. Message frequency may vary.

You can opt out of marketing text messages at any time by replying STOP to a marketing message. You may also contact us directly to request that marketing communications stop.

Opting out of marketing messages does not prevent us from sending necessary service-related communications.

4. How We Share Information

We do not sell your personal information.

We may share information when reasonably necessary to operate our business, including with:

• Payment processors
• Scheduling, estimating, and customer management platforms
• Website hosting, analytics, and technology providers
• Marketing and advertising service providers
• Contractors or service providers assisting us with a job
• Professional advisors, such as attorneys, accountants, or insurance providers
• Government authorities or other parties when required by law

We only share information as reasonably necessary for the applicable business purpose or legal requirement.

5. Photos and Property Information

Customers may provide photos, videos, property information, or other materials to help Rocky’s evaluate and estimate a job.

When our team takes photographs during or after a job for documentation, estimating, quality control, or business purposes, we will use reasonable care when handling those images.

We will not intentionally publish identifiable personal information, private documents, or sensitive materials found inside a customer's property.

If you do not want Rocky’s to use photographs of your completed work for marketing purposes, please let us know.

6. Cookies and Analytics

Our website may use cookies, pixels, analytics tools, and similar technologies to understand how visitors use our website and to improve our advertising and marketing.

These technologies may collect information such as pages visited, approximate location, device type, browser information, and interactions with our website.

Third-party advertising and analytics providers may collect information through these technologies in accordance with their own privacy policies.

7. Third-Party Websites and Services

Our website may contain links to third-party websites, payment platforms, social media pages, scheduling systems, or other services.

Rocky’s is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of those services before providing personal information.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, use, disclosure, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

9. Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, comply with legal obligations, enforce agreements, and maintain appropriate business records.

10. Children's Privacy

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.

11. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including rights to request access to, correction of, or deletion of certain information.

To make a privacy-related request, contact us using the information below. We may need to verify your identity before completing certain requests.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the Effective Date at the top of this page.

Your continued use of our website after changes are posted means you acknowledge the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or how Rocky’s handles your information, please contact us:

Rocky’s Junk Removal
Email: contact@rockysjunkremoval.com
Phone: 603-500-5865
Website: www.rockysjunkremoval.com